Returns & Exchanges

At Rook Coffee, we stand behind our quality. If your coffee or merchandise doesn't meet your expectations, we accept returns on unopened items and exchanges for damaged goods within 30 days of purchase.

Return Process

• 1.
  Contact Customer Support

  Email our team at support@rookcoffee.com with your order number and a brief explanation of the issue to initiate your request.

• 2.
  Verify Product Condition

  Ensure your coffee beans are unopened and merchandise is in its original packaging; due to food safety regulations, we cannot accept returns on opened consumables.

• 3.
  Ship Your Return

  Once approved, securely pack your items and use the provided shipping label to send the package back to our roasting facility.

• 4.
  Receive Refund or Exchange

  After we inspect your return, we will process your refund to the original payment method or ship out your replacement coffee within 3-5 business days.